Last updated: 19 July 2026
These terms are in two parts. Part A governs your use of this website and applies to everyone who visits it. Part B governs the supply of our services and applies only to customers who have placed an order with us.
In these terms, "NexusCloud", "we" and "us" mean NexusCloud Group LTD, a company registered in England and Wales (company number 14738381) whose registered office is at 100 Gresty Road, Crewe, CW2 6EF.
You may use this website for lawful purposes only. You must not use it in any way that breaches applicable law, is fraudulent or malicious, or that attempts to gain unauthorised access to the site, the server it runs on, or any connected system. You must not attempt to disrupt or degrade the site's availability.
All content on this website — text, images, logos, layout and code — is owned by us or licensed to us, and is protected by copyright and trade mark law. You may view and print pages for your own business use. You may not reproduce, republish or distribute any part of it commercially without our written permission.
Third-party product names and logos shown on this site are the property of their respective owners and appear for identification only.
The information on this website is provided for general guidance about our services. We take care to keep it accurate and current, but it is not advice and should not be relied on as the sole basis for a decision. Service descriptions, specifications and prices published here are indicative — the terms that bind us are those in the order or quotation we issue to you.
Where we link to third-party sites, we do so for information only. We have no control over their content and accept no responsibility for it.
We do not exclude or limit our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Subject to that, we accept no liability for any loss arising from your use of, or inability to use, this website, or from reliance on any information published on it.
Our Privacy Policy explains what personal data we collect through this website and how we use it, and describes the cookies we set and how to control them.
We may revise these website terms at any time by updating this page. The version in force is the one published when you use the site.
Part B applies to the supply of services by us to a business customer. It applies together with the order, quotation or service schedule we issue and which you accept ("the Order"). Where the Order and these terms conflict, the Order takes precedence.
These terms apply to the exclusion of any terms you seek to impose, including any printed on a purchase order. Nothing said or written before the Order forms part of the contract unless expressly incorporated into it.
Our services are supplied to businesses. They are not offered to consumers, and consumer rights legislation does not apply.
We will supply the services described in the Order with reasonable skill and care, in accordance with any service levels stated in it.
We may make changes to the services that do not materially reduce their quality or scope — for example to improve security, replace hardware, or reflect a change in a supplier's product. Where a change would materially reduce what you receive, we will give you [30] days' notice and you may terminate the affected service without penalty if you do not accept it.
We may carry out planned maintenance. Except in an emergency we will give at least [5 working days'] notice and, where practical, schedule it outside normal business hours.
Our support hours are [SUPPORT HOURS] excluding English public holidays. Target response times by priority, and any availability commitment or service credits, are set out in [the Order / our service level agreement].
Availability commitments exclude planned maintenance, emergency maintenance, faults in your own equipment or connectivity, and matters outside our reasonable control.
Charges are those set out in the Order. Recurring charges are invoiced [monthly in advance]; usage-based and one-off charges are invoiced [monthly in arrears]. The charges stated in the Order are the total amount payable.
Invoices are payable within [30] days of the invoice date, by bank transfer to the account shown on the invoice.
If you do not pay on time we may charge interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. We may also suspend the services under clause 13.
We may increase recurring charges once in any 12-month period by giving you at least [60] days' written notice. If an increase exceeds [CPI / a stated percentage], you may terminate the affected service on written notice before the increase takes effect.
Each service runs for the minimum term stated in the Order and then renews automatically for successive periods of [12 months] unless either party gives at least [90] days' written notice to expire at the end of the then-current term.
Either party may terminate immediately on written notice if the other commits a material breach and fails to remedy it within 30 days of being asked to, or becomes insolvent.
On termination you must pay all charges due up to the termination date, and any remaining charges for the balance of a minimum term where you terminated early other than for our breach.
You are responsible for: the accuracy of information you give us; keeping your account credentials secure; the acts of your users; and the lawfulness of the data and content you place on our infrastructure.
You must not use the services to store or transmit material that is unlawful, infringes third-party rights, or is malicious; to send unsolicited bulk email; or to attack, scan or disrupt any network or system.
You are responsible for holding all necessary licences for software you run on our infrastructure, unless the Order says we provide them.
We may suspend the services, in whole or in part, where: an invoice remains unpaid [14] days after we have given written notice of non-payment; we reasonably believe clause 13 has been breached; or suspension is necessary to protect the security or integrity of our network or another customer.
Except where an immediate suspension is needed to prevent harm, we will give notice first and a reasonable opportunity to put things right. Suspension does not relieve you of the obligation to pay.
On termination we will, at your written request made within [30] days, make your data available for you to retrieve in a commonly used format, or return it to you. We may charge our reasonable costs for assistance beyond making it available.
After that period we will delete your data from our production systems and, within the backup retention cycle described in our Privacy Policy, from our backups. Data cannot be recovered once deleted.
Each party will keep the other's confidential information confidential, use it only for the purposes of the contract, and disclose it only to those who need it and are under equivalent obligations. This does not apply to information that is public through no fault of the recipient, or that must be disclosed by law.
Nothing in these terms excludes or limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Your obligation to pay the charges is not limited.
Subject to that, neither party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, or any indirect or consequential loss, in each case whether or not foreseeable.
Subject to that, our total liability arising in connection with the contract in any 12-month period is limited to [the total charges paid by you in the 12 months before the event giving rise to the claim].
Backups. Where we provide a backup service we will operate it with reasonable skill and care in accordance with the Order. No backup service can guarantee that every item is recoverable in every circumstance, and you remain responsible for verifying that the data you require is protected and for telling us if it is not.
Where we process personal data on your behalf in delivering the services, you are the controller and we are the processor. Schedule 1 sets out the terms required by Article 28(3) of the UK GDPR and forms part of these terms.
Where we process personal data as a controller — your contact and billing details, for example — our Privacy Policy applies.
Neither party is liable for failure to perform caused by an event outside its reasonable control, including power or connectivity failure affecting a third party, industrial action, and acts of government. If such an event continues for more than [60] days, either party may terminate the affected service on written notice.
You may not assign the contract without our written consent, not to be unreasonably withheld. We may assign it to a successor to our business.
No failure to enforce a term is a waiver of it. If any provision is found unenforceable, the rest remains in force. Nobody other than the parties has any right to enforce these terms.
Notices must be in writing and sent to the addresses in the Order, or to [email protected] for notices to us.
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
This schedule applies where we process personal data on your behalf and sets out the terms required by Article 28(3) UK GDPR. Terms defined in the UK GDPR have the same meaning here.
| Subject matter | Provision of the services described in the Order. |
|---|---|
| Duration | The term of the contract, plus the retention periods in clause 15. |
| Nature and purpose | Hosting, storage, backup, replication, transmission, security monitoring and administration, as needed to deliver the services. |
| Types of personal data | Determined by you. Whatever you choose to store on, or transmit through, the services. |
| Categories of data subject | Determined by you. Typically your staff, your customers and your suppliers. |
We will:
You warrant that you have a lawful basis for the processing you instruct, that you have provided any privacy information required, and that your instructions will not put us in breach of data protection law. You are responsible for the accuracy and lawfulness of the personal data you place on the services.
We will not transfer personal data outside the UK without your authorisation and an appropriate transfer mechanism. The suppliers we use and the safeguards applied are described in our Privacy Policy.